Support

Signing up for Fibertel is easy! You can visit our website or contact our customer support team to inquire about available plans and place your order.

Fibertel offers a range of internet plans to suit different needs, including plans with varying speeds and data allowances. We also provide customizable options for businesses and individuals with specific requirements.

You can check the availability of Fibertel services in your area by visiting our website and entering your address or by contacting our customer support team for assistance.

To set up Fibertel internet, you’ll need a modem provided by Fibertel and a router if you’re opting for Wi-Fi connectivity. Our installation team will guide you through the setup process.

If you’re experiencing slow internet speeds, try restarting your modem and router. If the issue persists, contact our customer support team for further assistance.

If your internet connection keeps dropping, check for any physical damage to your cables or interference from other devices. If the problem persists, contact our customer support team for troubleshooting assistance.

Latency or lag issues can be caused by various factors, including network congestion or a poor Wi-Fi connection. To improve performance, consider connecting directly to your modem via Ethernet or upgrading to a higher-speed plan.

“Request Timed Out” errors can indicate a connectivity issue. Check your network cables, restart your modem and router, and ensure that your device’s network settings are configured correctly. If the problem persists, contact Fibertel support for assistance.

To secure your Fibertel Wi-Fi network, enable WPA2 encryption, use a strong password, and regularly update your router’s firmware. Additionally, consider disabling WPS and enabling MAC address filtering for added security.

If you forget your Fibertel Wi-Fi password, you can reset it by accessing your router’s settings interface. Alternatively, contact Fibertel customer support for assistance in resetting your password.

You can change your Fibertel Wi-Fi network name (SSID) by accessing your router’s settings interface and locating the SSID field. Enter your desired network name and save the changes.

Fibertel offers both limited and unlimited data plans, depending on your subscription. Check your plan details or contact Fibertel customer support for information about data usage limits.

To upgrade or downgrade your Fibertel internet plan, contact our customer support team, and they will assist you in selecting the appropriate plan for your needs.

Fibertel accepts various payment methods, including credit/debit cards, bank transfers, and online payment platforms. You can also set up automatic bill payments for added convenience.

If you encounter billing or account-related issues, contact Fibertel customer support, and our team will assist you in resolving the problem promptly.

Yes, Fibertel provides technical support to assist customers with setting up routers and troubleshooting connectivity issues. Contact our customer support team for assistance.

To cancel your Fibertel internet service, contact our customer support team, and they will guide you through the cancellation process and any associated fees or procedures.

Yes, Fibertel allows customers to suspend their internet service temporarily for a specified period. Contact our customer support team to arrange for service suspension and reactivation.

If you need to relocate your Fibertel internet service, contact our customer support team, and they will assist you in transferring your service to your new address.

Fibertel takes customer complaints and feedback seriously and strives to address them promptly and satisfactorily. You call on +91-8799 449999

Fibertel adheres to strict security protocols to safeguard customer data and privacy. We employ encryption technologies, secure data centers, and regular security audits to ensure the integrity of our systems.

Fibertel invests in robust network infrastructure and redundancy measures to minimize the risk of network outages and disruptions. We also provide proactive monitoring and rapid response to address any issues that may arise.

Yes, Fibertel provides specialized internet solutions for businesses, including dedicated bandwidth, enterprise-grade security, and customized service packages tailored to meet the unique needs of businesses of all sizes.

Fibertel values customer feedback and suggestions. You can provide feedback through our website, social media channels, or by contacting our customer support team directly.

Yes, Fibertel periodically offers discounts and promotions for new customers. Check our website or contact our customer support team for information about current offers and promotions.